Shipping & Returns
Thank you for shopping with us. Below you will find terms and conditions for purchasing at hilaalon.jewelry
We do everything to ensure that the delivery time is as short as possible.
The total delivery time is processing time for order + transit time.
We ship orders within two business days after full payment.
Each order receives a tracking number before it leaves our studio,
It is possible to know where the shipment is, through the website of the courier company.
Self-collection from Mazkeret Batya (by appointment) – free of charge.
Delivery by registered mail 7-14 business days – free of charge.
Courier to the house (subject to the service’s availability in the locality to which the delivery) – 30 NIS.
Regular delivery 14-21 business days – 30 NIS
Express delivery 3-7 business days – 60 NIS
Cancellation of order and returns
We do everything possible to deliver the products of the highest quality and accuracy. If you wish to cancel the order, you can do so under the following conditions:
1. Cancellation of the order before sending the product to the customer will not result in an additional charge. The amount paid for the transaction, including shipping, will be refunded.
2. After delivery, the return of a piece of jewelry will be possible if it is not used and in its original packaging, within 14 days from the date of delivery. In this case, we will refund the paid amount minus the shipping fee.
3. Please contact the studio before returning a product. The studio will not be responsible for the item shipped without prior notice.